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This is regarding tracking #UD57642****YP that was picked up by Cainiao from the seller in China and on 18 June 2022 is shown in the system as Port of Destination Arrival. It is now 5 July and I still have NOT received the item I ordered.

According to the United States Customs Service, the item was never forwarded to the United States Postal service. The Postal Service shows that a label was created but a package was never received by the United States Postal Service.

My purpose in writing you is to either find the missing item, or get a full refund from the seller.

I appreciate any help you can provide in resolving this issue.

Preferred solution: Full refund.

Location: Lafayette, Louisiana

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